Treasure Partners Cancellation Policy
Last Updated On: 12/17/2024.
This Policy discloses the cancellation policies of Treasure Partners and its operator Word Power LLC, a California LLC, located at 5250 Lankershim Blvd Suite 500, North Hollywood, California 91601 (collectively “we” or “us”) regarding the cancellation of reserved rides by Treasure Partners Limousine Service users.
A trip shall be considered reserved by a rider following the confirmation of its; estimated trip fare, date and time of travel, pickup and drop off location and type of car selected by the ordering party or user.
The following methods are generally used to reserve and confirm a trip request at Treasure Partners; online at Treasure Partners Website; www.treasurepartners.org , by email, by phone call, using text messaging, and social media messaging applications like Facebook messenger.
Whenever you order, or use Treasure Partners Limousine services; as a rider (user), you have chosen to agree and consent to abide by the following cancellation policy.
​1. We reserve a right to accept, reject or cancel any trip reservation based on reasons including but not limited to; safety, Natural calamities, Weather conditions, Road conditions, and or any other circumstances beyond our control.
2. Cancellation of trips due to causes related to any form of discrimination is against our no Discrimination policy and terms of service use. Treasure Partners does not tolerate any form of discrimination based on anyone's; Race, gender, Nationality, physical disability, religion, color among others and should not be a reason for any ride cancellation.
3. Cancellation of a trip due to reasons related to a customer having a service animal like a dog which assists disabled people is not allowed.
4. There is no cancellation fee charged if a client chooses to cancel a Limousine reservation more than one hour to pick up time.
5. There is no cancellation fee charge for any Limousine reservation canceled by a Chauffeur.
6. Any trip cancellation by client done less than one hour to reserved Limousine pickup time is considered a late cancellation, therefore a cancellation fee equivalent to the reserved vehicle's one Hourly rate shall be charged to compensate the time and cost we incure in preparing and driving to your Pickup location.
7. In case the reserved trip is less than the equivalent of one hourly rate charge, the estimated total trip cost shall be considered the cancellation fee to be charged.
8. The gross free waiting time window for all reserved non Airport pickup trips is fifteen minutes, counted from the reserved Limousine pickup time or time when chauffeur arrives at your pickup location.
9. After the gross free waiting time, for no show reasons and failure to respond to our attempts to contact you, we will be prompted to cancel your Limousine request and you will be charged a cancellation fee.
10. The gross free waiting time for all Airport pickup reserved trips is one hour, after one hour complimentary free waiting time and without contact, we may be forced to cancel your Limousine reservation at any time and a cancellation fee will be charged equivalent to one hour trip charge of the ordered Limousine Vehicle type.
11. There is no cancellation fee charged if a client or chauffeur cancels a ride after pickup, however, a customer will be charged a fee based on the length of driving Distance so far covered, this applies to all Transfer trips.
12. After being picked up, if a customer decides to cancel an Hourly Trip in less than one hour of Limousine service, the client will be charged for a full one hour of Limousine service.